Health Literacy

Health literacy has been a key activity area within the Inner North West Primary Care Partnership (INW PCP) 2013-2017 Strategic Plan.

In late 2015 the INW PCP formed a research partnership with Deakin University to implement a health literacy project that formed part of a PhD study under the Ophelia Victoria Project.

The Project involved piloting the Organisational Health Literacy Responsiveness (Org-HLR) Self-Assessment Tool with agencies across the North and Western Metropolitan regions.

Project Aim

The aim of this project was to pilot the Org-HLR Tool* with partner organisations across the north and west metropolitan regions.

Project Objectives

  1. To test the usability of the Org-HLR* and inform improvements to the tool.
  2. To assess the health literacy responsiveness of organisations in the region and determine their current strengths and limitations.
  3. To support partner organisations to prioritise their HLR improvement activities and/or develop organisational health literacy actions plans.

Health Literacy Project Report

This report provides an overview of the Inner North West PCP Health Literacy Project, including its aims and objectives, approach to project implementation, feedback consultations with participating organisations, and recommendations on future opportunities to undertake health literacy activities across catchment.

INW PCP Health Literacy Project Report


Organisational Health Literacy Responsiveness (Org-HLR) Framework

This framework is the first paper published as part of Anita Trezona’s PhD. Anita’s research was undertaken while employed at INW PCP with our partner agencies.

Development of the organisational health literacy responsiveness (Org-HLR) framework in collaboration with health and social services professionals


Vic PCP Online Health Literacy Course

The Vic PCP Online Health Literacy Course has been designed for Victorian health and human service organisations to build knowledge and skills in health literacy responsiveness. The course is available free of charge at (Chrome internet browser recommended). A free version to be embedded in your internal Learning Management System can be requested from

After completing the course, staff will have an understanding of:

  • What health literacy responsiveness is
  • Their role in improving health literacy responsiveness
  • How health literacy improvements can be implemented within your organisation.

The course is made up of the following 5 modules:

  1. Introduction: What is health literacy and why is it important?
  2. Leadership: How does my leadership role contribute to health literacy responsiveness?
  3. Communication: What influence does communication have on health literacy?
  4. Navigation of physical and virtual environments: What challenges do individuals face when navigating a service and how can my organisation support them?
  5. Partnering with consumers: How can my organisaton work with consumers to improve organisational health literacy responsiveness?

If you would like to learn more about the support we can offer to improve organisational health literacy responsiveness please contact Emily Buchanan, INW PCP Access and Equity Manager phone 9389 2263.



National health literacy statement

Ophelia Victoria (Deakin University)

Health Translations Directory

The Directory is an online portal which provides free access to more than 10,000 translated health resources in over 90 languages. The purpose of the Directory is to improve the health of culturally and linguistically diverse communities by offering quality translated health information.


Emma Fitzsimon



*The oOrg-HLR Self-Assessment Tool was developed by Anita Trezona as part of her PhD at Deakin University.

- Enter Your Location -
- or -