Health Literacy

What is Health Literacy?

Health Literacy is the ability to find, understand and act on health information, make health decisions and use health services. The majority (59%) of Australians have low health literacy (ABS, 2006). To build health literacy, emphasis must be placed on the ability of organisations to communicate information and provide services that are accessible, relevant and appropriate for their communities.


The Health Literacy Initiative

In 2017 we teamed up with HealthWest Partnership to develop and deliver the Health Literacy Initiative. We are combining our resources and experience to deliver a group of strategic projects. The Initiative projects will support our member organisations to respond effectively to the health literacy needs of their communities.



Vic PCP Online Health Literacy Course

INW PCP and HealthWest Partnership contributed to the governance and development of the Vic PCP Online Health Literacy Course.

Read about and access the course here


Health Literacy Alliance

The Health Literacy Alliance supports the development of an effective and consistent regional approach to health literacy responsiveness in Melbourne’s west and inner north. The Alliance will:

  • Provide a forum for practical peer learning and support for health literacy practitioners.
  • Identify and respond to common issues and challenges faced by health literacy practitioners.
  • Explore and coordinate regional health literacy action as agreed by Alliance members

Find out more about the Health Literacy Alliance here.


Health Literacy Responsiveness Mentoring Project

This project consists of a series of workshops which aim to support organisations to improve their health literacy responsiveness. This is achieved via a supportive practice called ‘Peer-Group Mentoring’ in which PCP members share their experiences of the process of improving their health literacy responsiveness.


Consumer Led Health Literacy Assessment Tool

We are working to develop a tool for consumers and community members to assess how well organisations respond to their health literacy needs. This tool will be informed by existing health literacy assessment tools, however it is unique in that it places consumers and community members at the center of the assessment process.



Org-HLR Self-Assessment Tool Pilot Project

The Org-HLR Self-Assessment Tool was developed by Anita Trezona as part of her PhD at Deakin University. In late 2015 the INW PCP formed a research partnership with Deakin University to implement a health literacy project that formed part of Anita’s PhD study under the Ophelia Victoria Project. The aim of the project was to pilot the Org-HLR Tool with partner organisations across the north and west metropolitan regions.

Find out more about the project here




If you would like to learn more about the support we can offer to improve organisational health literacy responsiveness please contact:

Estelle Donse, Health Literacy Project Manager


T: 03 9248 9654


  Quick Exit

If you are in danger, please use a safer computer, or call 000 (Australian emergency number) or
1800 RESPECT (1800 737 732) (advice)

To leave this site quickly,
click the Quick Exit button
- Enter Your Location -
- or -