Health Literacy

What is a Health Literate Organisation?


Definition of a health literate organisation is:

“An organisation that makes it easy for anyone to find, understand, and use information and services.”


Why become a health literate organisation?


It’s our responsibility

We recognise that our services and systems can be complicated. It is our responsibility to reduce confusion for everyone by being health literate organisations.


The benefits of being a Health Literate Organisation

A Health Literate Organisation can:

  • Improve health and social outcomes.
  • Strengthen their strategic and operational advantage.
  • Improve consumer safety and reduce legal risk through effective communication.
  • Improve quality and meet accreditation requirements.
  • Improve consumer satisfaction and reduce complaints.
  • Improve efficiency and cost effectiveness.


The Health Literacy Initiative

In 2017 we teamed up with HealthWest Partnership to develop and deliver the Health Literacy Initiative. We are combining our resources and experience to deliver a group of strategic projects. The Initiative projects will support our member organisations to respond effectively to the health literacy needs of their communities.



Vic PCP Online Health Literacy Course

INW PCP and HealthWest Partnership contributed to the governance and development of the Vic PCP Online Health Literacy Course.

Read about and access the course here.

Online Health Literacy Course Flyer

This course was evaluated in late 2018. You can access the Evaluation Report here.


Health Literacy Alliance

The Health Literacy Alliance supports the development of an effective and consistent regional approach to health literacy responsiveness in Melbourne’s west and inner north. The Alliance will:

  • Provide a forum for practical peer learning and support for health literacy practitioners.
  • Identify and respond to common issues and challenges faced by health literacy practitioners.
  • Explore and coordinate regional health literacy action as agreed by Alliance members

Find out more about the Health Literacy Alliance here.


Health Literate Organisations Mentoring Project

This project aims to guide and support organisations through the process of becoming a health literate organisation.

This includes:

  • Understanding what it means to be a health literate organisation.
  • Undertaking a short self- assessment to understand what the organisation is doing well, and what could be improved.
  • Developing an action plan for making improvements.
  • Implementing this action plan.

This project is unique in that participants receive one-on-one support from ‘mentors’– individuals who have experience improving health literacy responsiveness within their organisations.

If you would like to be a part of this project please complete the Expression of Interest by 20 February 2019.


Consumer Led Health Literacy Assessment Tool

We are working with consumers and professionals from our member organisations to adapt ‘The Gippsland Guide to Becoming a Health Literate Organisation.’ Our intention is to develop a small, practical and actionable self-assessment tool that will guide organisations to make sustainable changes.



Org-HLR Self-Assessment Tool Pilot Project

The Org-HLR Self-Assessment Tool was developed by Anita Trezona as part of her PhD at Deakin University. In late 2015 the INW PCP formed a research partnership with Deakin University to implement a health literacy project that formed part of Anita’s PhD study under the Ophelia Victoria Project. The aim of the project was to pilot the Org-HLR Tool with partner organisations across the north and west metropolitan regions.

Find out more about the project here




If you would like to learn more about the support we can offer to improve organisational health literacy responsiveness please contact:

Estelle Donse, Health Literacy Project Manager


T: 03 9248 9654


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