IPC Health conducted the Just Ask Campaign to encourage clients to ask more questions and actively participate in informing and making decisions about their care.
Clients were given a Just Ask handout before their appointment. The handouts ask clients to prepare questions to ask their practitioner and reminds them to take notes during their appointments.
To support the handouts, staff also wore Just Ask badges, and Just Ask posters were displayed.
Click here to download a copy of the Just Ask handout developed by IPC Health.
The Just Ask campaign was useful to remind and encourage clients to ask questions. It facilitated conversations between IPC Health staff and clients which improved their understanding and supported them to make decisions about their care in partnership with their service providers.
Clients used the handout in three ways: (a) to prepare questions, (b) as a reminder of what to do after the appointment and (c) to discuss and record their health care goals
Comments from clients demonstrate how the handout supported and empowered them to ask important questions even at other services; i.e. Centrelink. Service providers also reported having a better understanding of where their clients were at in their health journey as a result of the conversations around the handout.
Health Literate Organisations implement campaigns and initiatives to educate and empower consumers to ask questions across all services within the organisation .
 Trezona, Dodson & Osborne, 2017, Organisational Health Literacy Responsiveness (Org-HLR) Self Assessment Tool and User Guide, Deakin University.
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