Project summary

The HealthWest Partnership Standards for Workforce Mutuality (the Standards) are a set of standards that aim to support health and community organisations to build their workforce diversity so that it more closely reflects the actual diversity of the community.


What’s it all about?


Why does workforce diversity matter?

Better access and delivery of services, increased satisfaction for consumers, better health outcomes, more jobs for everyone – these are just some of the benefits members of the Workforce Mutuality Expert Advisory Panel describe when our workforce better matches the diversity of the community.


The Standards

Click the image below to download a copy of the Standards

How can your organisation use the Standards?

Beginning in July 2018 HealthWest Partnerships has been trialing the Standards with a group of five piloting organisations including Bolton Clarke, cohealth, commUnity+, IPC Health and Tweddle Child and Family Health Service. The pilot phase of the Standards will be complete by the end of 2018, and will inform the next steps that HealthWest takes in the space of workforce mutuality in Melbourne’s west.

If you’d like to be kept informed of progress please contact:

Dr Martin Plowman, Workforce Mutuality Project Officer.

Phone 9248 9664 or


How can the Standards help your organisation become a more Health Literate Organisation?

Health Literate Organisations employ a diverse workforce that represents the communities it serves (this includes age, culture, language, gender, sexuality and people with disabilities) [1]. When staff are from the communities they serve they have a better understanding of the values, needs and preferences of that community and are better able to respond appropriately.


Who developed the Standards?

The Workforce Mutuality Expert Advisory Panel steered the development of the Standards. The Panel consisted of four community participants and the following organisations:

Find out more about the process used to develop the Standards here.


More information

  • Find out more about the Standards here.
  • Read the HealthWest Position Statement on Workforce Mutuality here.
  • Access the video explaining workforce mutuality and the Standards here.



[1] Trezona, Dodson & Osborne, 2017, Organisational Health Literacy Responsiveness (Org-HLR) Self Assessment Tool and User Guide, Deakin University.

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