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Dealing with difficult calls

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Event Information
When: March 18 @ 10:00 am
Time: 10:00 am — 1:30 pm
Where: WIRE Women’s Information
372 Spencer Street
West Melbourne    Google Map
Event Website: Click Here

Dealing with difficult calls

3.5 hour PD workshop | 10.00am – 1.30pm | Cost: $110 (incl. GST) |  WIRE 372 Spencer St, West Melbourne  Workshop dates for 2019: March 18; June 14; August 5; November 25

WIRE’s first Professional Development Workshop for 2019 is now open for registration. Places are limited, so secure your place by booking today.  The 3.5 hour workshop is ideal for phone intake and response workers, reception and call centre staff who are the first point of contact for service users and customers. During the work shop participants will learn to:

  • Deal with angry and distressed callers
  • Set boundaries with callers
  • End calls professionally
  • Understand and manage the stress you may feel after a challenging call
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